Shipping policy
Last updated: June 21, 2026
Thank you for shopping with Apricot & Pepper.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from apricotandpepper.com.
Order Processing
Most Apricot & Pepper products are made to order. Please allow time for your order to be produced before it ships.
Order processing times may vary depending on product availability, order volume, holidays, and carrier delays.
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Shipping Times
Shipping times shown at checkout are estimates and may vary depending on your location, the shipping carrier, and other factors outside of our control.
Estimated delivery times do not include order processing or production time.
We do our best to ship orders as quickly as possible, but we cannot guarantee exact delivery dates.
Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your purchase.
Shipping costs may vary depending on your location, the items in your order, and the shipping method selected.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Apricot & Pepper is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that address changes can be made after an order has been placed or processed.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery timing is controlled by the carrier.
However, if your package appears to be lost or significantly delayed, please contact us at:
We will do our best to help you review the tracking information and work toward a resolution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days from the delivery date at:
Please include your order number, a brief description of the issue, and clear photos of the item and packaging.
For more details, please review our Refund Policy.
International Shipping
We may offer international shipping to select locations.
International orders may be subject to customs fees, import duties, taxes, or other charges. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Apricot & Pepper is not responsible for delays caused by customs, import inspections, or international carrier issues.
Order Tracking
When tracking is available, you will receive tracking information by email after your order ships.
Please allow time for tracking updates to appear after the carrier receives the package.
Shipping Delays
If we become aware of a significant delay that affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
If we are unable to ship your order within the applicable timeframe, we may contact you with an updated shipping estimate or offer the option to cancel the unshipped order for a refund, where required by law.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us at: